Refund Policy

Last updated: May 22, 2026

All payments on D3vTools are processed by Paddle.com Market Ltd. ("Paddle"), which acts as the Merchant of Record for all purchases. This Refund Policy explains when you may be entitled to a refund and how to request one.

Merchant of Record

Paddle acts as the authorized reseller for all purchases made on D3vTools. This means Paddle handles payment processing, tax compliance, invoicing, and refunds. Your payment receipt will come from Paddle, and all refund requests are processed through Paddle's buyer support team.

Statutory Withdrawal Rights

If you are a consumer located in the European Union, EEA, Switzerland, or the United Kingdom, you have a 14-day statutory right to withdraw from your purchase and receive a full refund. Consumers in Canada, South Korea, Brazil, and China have a 7-day right to cancel. Consumers in Singapore have a 5-day right to cancel. These rights apply to one-off purchases and the first payment under a subscription. If local consumer protection laws provide you with additional rights, the highest level of rights will always apply.

Discretionary Refunds

For purchases not covered by statutory withdrawal rights, Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of the transaction date. All requests are reviewed on a case-by-case basis. Submission within the 14-day window does not guarantee a refund.

Technical or Product Defects

If you experience persistent technical issues or a material defect that prevents you from accessing the features as described, please contact us first at contact@codenexus.dev. If the issue cannot be resolved, you may request a refund through Paddle's buyer support, and Paddle will issue a refund in accordance with applicable consumer protection laws where there is evidence of a material defect.

How to Request a Refund

To request a refund, visit Paddle's buyer support site at https://paddle.com and select the "Request refund" option. You can also use the "View receipt" or "Manage subscription" link in your transaction confirmation email. Refunds, if eligible, will be processed using the same payment method where possible and within 14 days of approval.

Subscription Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, and no further payments will be taken. If you cancel, you will continue to have access to premium features until the end of your billing period.

Chargebacks

We encourage you to contact us or Paddle's buyer support before initiating a chargeback with your bank or card issuer. If a chargeback is initiated, access to the relevant product may be temporarily suspended while the matter is reviewed. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

Non-Refundable Items

Unless required by applicable law or granted at Paddle's discretion, all transactions are non-refundable and non-exchangeable. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behavior.

Contact Us

For questions about this Refund Policy, contact us at contact@codenexus.dev. For refund requests directly, please visit Paddle's buyer support at https://paddle.com.